Q Test Inspection is a unique NDT and Inspection company that offers all the services of a very large corporation with the personal touch of a owner-operated medium-size business. With such a wide range of testing services, they needed a better way of managing their operations.
qtest.ca
20+
years in operation
600+
inspections per year
400+
clients
Q Test’s day-to-day operations are complex and ever-changing. They’re an owner-operated business that provides inspections, Non-Destructive Testing (NDT), GIS mapping, and quality assurance and control. The team relied on paper, Word documents, and Excel spreadsheets to manage all their job files.
While on the job, reports were done manually by each technician. There was no standardized process or format; reports differed between inspection types, technicians, and clients.
Report stitching was on the computer after the job had been finished.
All reports were sent to a single email, where admin staff sifted through them and uploaded them to the company’s cloud storage.
Jesse Bailey
President
Q Test was able to use Lightship for a completely contained workflow. They’ve standardized the way they do reporting, onboarding, and admin work. All the documents and forms required—such as time management, technical reports, dispatch, and task assignments—are handled through Lightship. Technicians can also access policy information and manuals on reports from the platform.
Now, when a job comes in:
Once details on job type and client are saved in a form, a new job is created. Lightship determines the job type, qualifications of technicians, and equipment needed. It will also assign a Project Manager.
Technicians with appropriate qualifications will receive a task and a dispatch summary.
Once the technician completes the job, they submit a report within Lightship. Automatically, the report is sent to the Project Manager, and it won’t get sent to the client until the PM signs off on it.
When the job is finished, it’s automatically archived in the cloud. This ensures the project list only contains active jobs. The cloud-based archive is easily searchable for future reference and audits.
Lightship transformed the way Q Test ran its business. Project managers can instantly see every active job on the activity feed. Technicians can focus on doing their job, not on whether they have the correct report. Administrators no longer have to sift through dozens of emails and forms—everything attached to one job is consolidated within the platform.
100%
of forms and documents associated with each inspection are logged in Lightship.
2+ hours saved daily
per technician, with end-of-day report digitization and admin work eliminated.
Improved service
with clients receiving consistent, standardized inspection reports.
Less admin work
for key people, allowing them to focus on additional revenue-generating work, rather than manual cost tracking, data entry, and reporting.
Automate complex work, with seamless hand-off between people and automated processes across every area of your business: field, facility, and office.
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1850 Mission Flats Rd.
Kamloops, BC, Canada
V2C 1A9
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