qmenv.com
300+
clients
5,000+
calls annually
>4,000,000
QM Environmental (QM), Canada’s leading environmental and contracting services provider, wanted to deliver a real-time, interactive common operating picture (COP) to its clients.
The company also needed to streamline and standardize manual processes used for dispatch, in-field data capture, client updates, and reporting.
National dispatch call centre staff relied on recordings and hand-written call summaries, which were time-consuming and inconsistent.
In-field notes were hand-written, emailed to clients, or communicated by phone, consuming time and resulting in inconsistent records.
Manual tracking of material and equipment (pumps, gloves, cleaners, etc.) used on emergency response jobs resulted in data gaps and unrecoverable expenses.
Summary reports to support invoicing required tedious, time-consuming manual work that caused delays and prevented key staff from leading other revenue-generating work.
Chase Porter
General Manager,
Emergency Response
QM adopted Lightship as its COP, supporting everything from dispatch call centre activities to in-field updates, equipment tracking, and summary reporting.
Among other things, with Lightship QM now:
Uses interactive forms with embedded conditional logic, auto-populated fields, and pick-lists to guide call centre scripts, streamline data capture, and boost data quality.
Automatically generates a job-specific interactive site map with all relevant incident information, appropriate tasks and checklists, and a comprehensive timeline of events.
Tracks and communicates with response crews in real-time, as crews dispatch to the scene and complete response work.
Quickly captures real-time updates in the field, including safety forms, situation updates, and other necessary documentation on a tablet or smartphone.
Automatically tracks and records materials, equipment, and subcontractors used during response, along with the cost of each.
Automatically exports a summary of work completed for each client job, including a comprehensive timeline of events, site photos, safety forms, expense breakdown by day, subcontractor invoices, employee time summary, and all other relevant information.
Other use cases
After implementing Lightship, QM has higher quality, more consistent documentation of dispatch and response; has reduced time spent on administration; and can coordinate a larger volume of work.
QM’s clients get an interactive COP with real-time updates and standardized reports on response progress and costs.
100%
of response calls are logged in Lightship, complete with field updates and on-demand comprehensive reporting.
4x ROI
due to reduced overtime, better cost recovery, and reduced invoice delays.
Improved service
with clients receiving real-time updates from each response, including dispatch, arrival on site, containment, and clean-up activities.
Less admin work
for key people, allowing them to focus on additional revenue-generating work, rather than manual cost tracking, data entry, and reporting.
Automate complex work, with seamless hand-off between people and automated processes across every area of your business: field, facility, and office.
Connect your enterprise systems, eliminate legacy tech, and fill gaps—with full oversight and monitoring.
1850 Mission Flats Rd.
Kamloops, BC, Canada
V2C 1A9
© Lightship Works Inc. 2020